Policy and conditions

Policies and conditions

 

 

Cancellations and modifications

 

Cancellation without any fee is allowed up to 72h before your arrival date, at 3pm exactly. Within 72h, the rate of the first night of your stay will be charged on your credit card, taxes included.

A reservation can be modified up to 72h before the arrival date.

Special cancellation conditions can apply on specific periods.

 

Guarantees

 

A credit card is required at the reservation as a guarantee. For the reservations with a non-refundable policy, the prepayed amount will not be reimbursed. At the arrival a preauthorisation equal to the stay’s rate is taken on the credit card.

 

Non-refundable rates

 

In the case of a non-refundable rate, the total payment of the stay is charged at the reservation. It is not allowed to modify or cancel this reservation.

 

Check-in time

 

Arrival time in the room is 3pm. Depending on the occupation of l’Auberge la Muse, the room can be ready before 3pm, but we cannot guarantee it in advance. If you plan on arriving after 8 pm, please let us know and give us a cell number.

 

Check-out time

 

Check-out time is 11am on the departure date.

 

 

Smoke free policy

 

L’Auberge is a smoke free place. It is forbidden to smoke in the rooms. If a person smokes in the room, a 100$ cleaning fee + taxes will be charged to the client.

 

 

Confidentiality

 

The personal information given by our client are strictly confidential.

 

Children

 

Children are very welcome at l’Auberge la Muse. Supplements will apply depending on the age of the child.

A play pen is available for babies without any additional fees. Please specify it if you need one at the reservation.

If a minor wants to rent a room, he or she ought to be accompanied by an adult.

 

Spare beds

 

Spare beds are not allowed.

 

Parking facilities

 

There is a free parking lot for the Auberge la Muse’s guests.

An electric vehicle charging station is also available. Please do not park there if you do not own an electric vehicle.

 

Rates

 

The rates displayed on our website are in canadian dollars, et do not include taxes or services.

A lodging tax equal to 3.5% of the amount of the room is charged at the end of the stay.

 

Payment

 

We accept canadian dollar payments only.